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Article

Souchon, Anne L.; Hughes, Paul; Farrell, Andrew M.; Nemkova, Ekaterina and Oliveira, João S. (2016). Spontaneity and international marketing performance. International Marketing Review, 33 (5), pp. 671-690.

Haji, Iftakar; Evanschitzky, Heiner; Combe, Ian and Farrell, Andrew (2012). The forgotten brand personality dimension. [North American] Advances in Computer Research, 40 , pp. 442-453.

Hart, Cathy; Stachow, Grazyna B.; Farrell, Andrew M. and Reed, Gary (2007). Employer perceptions of skills gaps in retail:issues and implications for UK retailers. International Journal of Retail and Distribution Management, 35 (4), pp. 271-288.

Farrell, Andrew M. Insufficient discriminant validity:a comment on Bove, Pervan, Beatty and Shiu (2009). Journal of Business Research, 63 (3), pp. 324-327.

Farrell, Andrew M.; Souchon, Anne L. and Durden, Geoffrey R. Service encounter conceptualisation:employees' service behaviours and customers' service quality perceptions. Journal of Marketing Management, 15 (5-6), pp. 577-593.

Greenland, Steven; Combe, Ian A. and Farrell, Andrew M. Stakeholder preference and stated vs. derived importance satisfaction research. International Journal of Market Research, 58 (1), pp. 35-55.

Hart, Cathy; Farrell, Andrew M.; Stachow, Grazyna; Reed, Gary and Cadogan, John W. Enjoyment of the shopping experience:impact on customers’ repatronage intentions and gender influence. Service Industries Journal, 27 (5), pp. 583-604.

Jayawardhena, Chanaka and Farrell, Andrew Effects of retail employees' behaviours on customers' service evaluation. International Journal of Retail and Distribution Management, 39 (3), pp. 203-217.

Jayawardhena, Chanaka; Souchon, Anne L.; Farrell, Andrew M. and Glanville, Kate Outcomes of service encounter quality in a business-to-business context. Industrial Marketing Management, 36 (5), pp. 575-588.

Sibai, Olivier; de Valck, Kristine; Farrell, Andrew M. and Rudd, John M. Social control in online communities of consumption:a framework for community management. Psychology and Marketing, 32 (3), pp. 250-264.

Book Section

Farrell, Andrew; Rudd, John; de Valck, Kristine and Sibai, Olivier (2014). Keyboard warriors in cyberfights:conflict in online communities of consumption and its effects on community resources. IN: [Proceedings]. Cotte, June and Wood, Stacy (eds) North American advances in consumer research . Association for Consumer Research.

Dewsnap, Belinda; Farrell, Andrew and Boso, Nathaniel (2011). Charismatic leadership as a driver of sales-marketing collaboration. IN: EMAC 2011 : 40th annual EMAC conference. Brenčič, Maja M.; Dmitrović, Tanja; Lapanja, Monika and Seničar, Ajda (eds) UNSPECIFIED.

Jayawardhena, Chanaka; Raman, K. and Farrell, Andrew M. (2006). Internet banking service quality:an investigation of interrelationships between construct dimensions. IN: Proceedings of the European Marketing Academy (EMAC) Conference 2006 Athens, Greece, 2006. UNSPECIFIED.

Dewsnap, Belinda; Farrell, Andrew and Micevski, Milena Measuring social identity in interfunctional research in marketing. IN: EMAC 2013 : 42nd annual EMAC conference. Sezgin, Selime; Karaosmanoglu, Elif and Elmadag Bas, Ayse B. (eds) UNSPECIFIED.

Farrell, AM; Souchon, Anne L. and Durden, Geoffrey R. The relationship between transformational leadership and customer-orientated boundary-spanning behaviours:examining the role of compassion. IN: ANZMAC 2009 conference proceedings. Tojib, Dewi (ed.) ANZMAC.

Farrell, Andrew; Sood, Aarti; Dewsnap, Belinda and Schmitt, Julien Student morningness-eveningness type and performance:does class timing matter? IN: EMAC 2013 : 42nd annual EMAC conference. Sezgin, Selime; Karaosmanoglu, Elif and Elmadag Bas, Ayse B. (eds) UNSPECIFIED.

Farrell, Andrew M. and Rudd, John M. Factor analysis and discriminant validity:a brief review of some practical issues. IN: ANZMAC 2009 conference proceedings. Tojib, Dewi (ed.) ANZMAC.

Jayawardhena, Chanaka; Farrell, Andrew M. and Lin, X.X. Brady et al.'s (2005) service evaluation models: A replication and extension in China. IN: Proceedings of the Academy of Marketing 2007 Annual Conference. UNSPECIFIED.

Pokorska, Joanna; Farrell, Andrew; Evanschitzky, Heiner and Pillai, Kishore Relationship fading in business-to-consumer context. IN: EMAC 2013 : 42nd annual EMAC conference. Sezgin, Selime; Karaosmanoglu, Elif and Elmadag Bas, Ayse B. (eds) UNSPECIFIED.

Sibai, Olivier; De Valck, Kristine; Rudd, John and Farrell, Andrew Conflicts and online community social capital:the influence of conflict management practices. IN: 7th Consumer Culture Theory (CCT) Conference. Oxford: UNSPECIFIED.

Sibai, Olivier; Farrell, Andrew; Rudd, John and de Valck, Kristine We want drama! The effect of online conflict on social capital in online communities of consumption. IN: EMAC 2013 : 42nd annual EMAC conference. Sezgin, Selime; Karaosmanoglu, Elif and Elmadag Bas, Ayse B. (eds) UNSPECIFIED.

Sood, Aarti; Rudd, John and Farrell, Andrew What does "good" look like? A three-country examination of marketing practice. IN: EMAC 2013 : 42nd annual EMAC conference. Sezgin, Selime; Karaosmanoglu, Elif and Elmadag Bas, Ayse B. (eds) UNSPECIFIED.

Conference or Workshop Item

Haji, Iftakar; Combe, Ian and Farrell, Andrew (2011). Themes into how consumers conceptualise negative brand personality. IN: British Academy of Management Conference 2011. Aston University, 2011-09-12 - 2011-09-15.

Jayawardhena, Chanaka; Farrell, Andrew M. and Sharma, Ankit (2008). The impact of employees' customer orientation and service orientation behaviours on customers' service evaluation. IN: Academy of Marketing Science Conference 2008. 2008-05-28 - 2008-05-31.

Jayawardhena, C; Farrell, A M and Lin, X X (2007). Brady et al.'s (2005) service evaluation models: A replication and extension in China. IN: Academy of Marketing Conference 2007. Surrey, 2007-07-03 - 2007-07-06.

Farrell, Andrew M.; Souchon, Anne L. and Durden, Geoffrey R. (2000). A model of service performance enhancement:the role of transactional and transformational leadership. IN: 10th European Institute for Advanced Studies in Management (EIASM) Workshop on Quality Management in Services. 2000-05-01.

Farrell, Andrew M.; Souchon, Anne L. and Durden, Geoffrey R. (1999). A model of transactional and transformational leadership for services personnel. IN: Australia and New Zealand Marketing Academy Conference 1999. 1999-11-28 - 1999-12-01.

Farrell, A M; Souchon, A L and Durden, G R Enhancing service performance through transformational and transactional leadership styles. IN: European Marketing Academy Conference (EMAC). 2000-05-01.

Farrell, Andrew M. The effect of leadership styles on service quality delivery. IN: 30th European Marketing Academy Conference. 2001-05-08 - 2001-05-11. (Unpublished)

Farrell, Andrew M. and Souchon, Anne L. Service acculturation:a dyadic study of managerial and employee effects upon service firm performance. IN: Australia and New Zealand Marketing Academy Conference 2003. 2003-12-01 - 2003-12-03.

Farrell, Andrew M. and Souchon, Anne L. Service acculturation:how managers can influence employees' service delivery. IN: Australia and New Zealand Marketing Academy Conference 1998. 1998-11-29 - 1998-12-03.

Farrell, Andrew M. and Souchon, Anne L. The service leadership scale:a substantive validity test. IN: Australia and New Zealand Marketing Academy Conference 2003. 2003-12-01 - 2003-12-03.

Farrell, Andrew M.; Souchon, Anne L. and Durden, Geoffrey R. The effect of leadership styles on service quality delivery. IN: Academy of Marketing Conference (AM). 2001-07-02 - 2001-07-04.

Story, Vicky M.; Davies, Andrea J. and Farrell, Andrew M. The impact of parenthood on consumption:the new car buying experience. IN: Academy of Marketing Conference 2005. 2005-07-01.